Privacy Policy

Privacy & Cookie Policy

Effective Date: 26 June 2025

1. Introduction

At C Wood Plumbing and Heating Services, your privacy matters. This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to information collected via our website, direct communications (phone, email, or in person), and during the provision of our services.

2. What Information We Collect

We may collect and process the following personal data:

Name, address, phone number, and email address

Details about your plumbing or heating system

Payment details (if applicable)

Communication records

Website usage data (via cookies – see Cookie Policy below)

We only collect personal data when it is necessary to deliver our services or respond to your enquiries.

3. How We Use Your Information

We use your data to:

Provide you with plumbing and heating services

Respond to enquiries or requests

Send invoices and process payments

Improve our website and customer service

Meet legal and regulatory obligations

We do not sell or rent your information to third parties. We may share data with trusted service providers (e.g. engineers, IT providers) when necessary, under strict confidentiality agreements.

4. Data Retention

We retain your personal information only as long as needed to provide our services and fulfil legal obligations. When data is no longer needed, it is securely deleted or anonymised.

5. Your Rights

You have the right to:

Access the personal data we hold about you

Request correction of inaccurate data

Request deletion of your data (in certain cases)

Object to or restrict data processing

Withdraw consent (where applicable)

Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, please contact us using the details below.

6. Data Security

We implement suitable security measures to protect your personal data from unauthorised access, alteration, or disclosure.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly and improve your browsing experience.

Types of Cookies We Use

Essential cookies – Needed for core website functions

Functionality cookies – Remember your settings and preferences

Analytics cookies – Help us understand website usage and improve content

Third-party cookies – May be used by embedded content (e.g., Google Maps or social media)

Managing Cookies

You can manage or delete cookies in your browser settings. For more info, visit: www.aboutcookies.org

Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with a new effective date.

Contact Us

If you have any questions about this policy or how we handle your data, please contact:

C Wood Plumbing and Heating Services